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Win more by playing for your customer’s team

One of the best ways to stay at the top of your customer service game is to always keep in mind the philosophical distinction between who signs your paychecks and where they come from. Of course your company is your employer, but as we all (hopefully) know, customers pay your wages. No customers, no job.

Assuming most employees know and understand this, why then do so many still play defense for their companies, rather than helping the customer win?

 

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Cash Flow Statement: Analyzing Cash Flow From Investing Activities-25th November,2013

The cash flow statement is one of the most revealing documents of a firm’s financial statements, but it is often overlooked. It shows the sources and uses of a firm’s cash as it moves both in and out. When analyzing a company’s cash flow statement, it is important to consider each of the various sections that contribute to the overall change in cash position. In many cases, a firm may have negative overall cash flow for a given quarter, but if the company can generate positive cash flow from its business operations, the negative overall cash flow is not necessarily a bad thing. Below we will cover cash flow from investing activities, one of three primary categories in the statement of cash flows.

 

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Most companies fail customer service test -14 November,2013

 

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you’ve put in place has brought your customer game to a new level? That your self-help processes make it easier and more frictionless than it’s ever been for customers to get their needs met and issues resolved?

 

 

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Mondays: The best day to apply for a job. – 5th November 2013

(MoneyWatch) Many people dread Mondays, but if you’re a job seeker you should be looking forward to them. Why? According to a study by Bright.com, people who apply for a job on a Monday have a 30 percent chance of advancing to the next round, compared with 14 percent of people who apply on Saturdays (the worst day to apply for a job).

 

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How To Keep Your Small Business Afloat During Hard Times

If you are a small business owner and sales are plummeting, the future might look bleak. What can you do to survive through stormy economic times? Unfortunately, there is no playbook to follow to “right the ship.” Every small business is different, and each one carries its own unique risks and rewards. Such differences make copying another company’s turnaround strategy to the letter a bit unrealistic. Still, there are some general strategies business owners can follow to help you stop taking on water and start bailing yourself out.

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Are You An Entrepreneur?

Many people dream of starting their own businesses, but not everyone is cut out for this line of work. Being employed by someone else offers a slew of advantages, from health insurance and matching retirement contributions to a regular schedule and the company of coworkers.

If you’re thinking about striking out on your own, consider carefully whether you have what it takes to be successful.

 

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How To Start a Side Business

There’s a misconception that keeps those with dreams of owning their own business from following their dreams. It’s a misconception that’s not only false but dangerous to the small business community. It’s not true that every entrepreneur sits in a rundown apartment somewhere in Silicon Valley, eats boxes of cheap “mac and cheese” and stays up all night building the next big startup. Most entrepreneurs aren’t living in poverty hoping to someday sign the papers for millions of dollars in funding only to see their dreams become the next worldwide craze.

 

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